Policies

Age We kindly ask that you be 18 years of age or older to use services and facilities. Younger clients will need to bring a parent or guardian for their appointment.
Arrival Arrive 10-15 minutes prior to your scheduled appointment to fill out paperwork if you are a first time client. .
Cancellations
”No Shows”
If you need to cancel or re-schedule an appointment, please provide us with at least 24 hours notice to avoid being charged in full for your scheduled appointment. “No-shows” will receive full charge (up to $100) for the reserved services.
Electronic Devices Please respect the tranquility of our space and take all phone calls outside. We are “iPod friendly” and invite you to bring yours to your treatment room if you want to listen to your own music or read.
For Your Comfort We encourage you to communicate with your service provider regarding room temperature, comfort and overall expectations. We also invite you to discuss any of your preferences or special needs with our staff.
For Your Safety Please be sure to inform your spa service provider if you are pregnant, have high blood pressure, heart ailments or any condition that may prohibit your taking heat, massage or skin care therapies. We highly discourage excessive alcohol consumption prior to, during or immediately following Spa treatments. Please avoid immediate sun exposure following skin care therapy.
Personal Possessions Please leave jewelry and valuables at home. If you forget to do so, Refinery is not responsible for broken or misplaced items.
Prices All prices are subject to change, but we will always inform you of any changes when you make your reservation.
Smoking We kindly ask that you refrain from smoking. Seriously, it’s bad for you.